General on UserVoice

Put letters (documents) in date order as opposed to alphabetical order [updated]

2012-02-03T08:21:14-08:00

In the document tab the letters that are sent out used to be in date order now they are in alphabetical order we found it so much easier to check on what was sent to patients or referring doctors when they were in date order

Anonymous said:

in reports "the treatment schedule report" is there way list the doctor in our practice's name come up. When you have a practice with multiple doctors it would easier if their name showed up along with the referrer name for each patient. ie. in tracking patients report

Put letters (documents) in date order as opposed to alphabetical order

2012-02-03T08:16:21-08:00

Anonymous suggested:
In the document tab the letters that are sent out used to be in date order now they are in alphabetical order we found it so much easier to check on what was sent to patients or referring doctors when they were in date order

The margins in Case Notes need to be set so that these will print properly

2012-01-26T13:20:54-08:00

Esther suggested:
When we attempt to print notes from Case Notes, the top line is always cut off (this occurs on EVERY page, not just the first page) and the right margin is set for the middle of the page rather than on the right side of the page. We have to adjust this every time. We then click on "SAVE CHANGES" but it does not save the changes. If we go back in to the case notes, we would have to make these changes all over again. The top of the page margin used to work, now it doesn't.

In Contact and Progress notes, the notes need to print in the order they were entered, by time.

2012-01-26T13:02:15-08:00

Esther suggested:
On the screen, these notes are shown in chronological order and in order of the time the notes were entered, when there are multiple notes in the same day, When we go to print these notes, however, they print out of order of entry. The dates are ok but multiple entries on the same date do not print in order.

Medical Claim Form [updated]

2012-01-24T16:53:03-08:00

If a CPT code is performed multiple times, we should be able to reflect that on the CMS 1500 form. We should be able to list one procedure (CPT 21248 or CDT 6010) on the medical claim form (line 24D), the number of times it was done (line 24G), and the charges should be a multiple of the two (line 24F). I've made several calls and have been told this is the way the system was developed and that it is a programming issue.If a medical carrier pays the 1st line at 100 percent for an operation, and each subsequent line is paid at 50, we would lose a tremendous amount of money by itemizing 6 implants. The first would be paid at 100% and the subsequent 5 would be paid at 50%. We should be reimbursed at 100% for all 6. Please reformat the way the system pulls codes into the CMS 1500 form so we can maximize our reimbursement. This formatting error makes OMS Vision practically useless for printing medical claim forms. Has anyone figured a way around this?

Anonymous said:

I agree wholeheartedly. The way the system is set up now it makes it impossible to be paid the maximimum reimbursement.

Need to be able to put different ICD 9 codes per procedure without creating multiple claims [updated]

2012-01-24T13:08:59-08:00

Program currently when posting medical codes, the HCFA claim creates different claims if we do not put the Codes in the same order. We have codes that need to be on the same claim, but they use defferent ICD 9 codes. need this corrected.

Anonymous said:

I have noticed that the ICD 9 codes must apply to each and every line item the same. For example the 520.6 and 528.5 was used when we did D7241(impacted wisdom teeth) and D7960 (frenectomy). OMS makes it mandatory to list 520.6 as an ICD code for a frenectomy! This is unacceptable

Need to be able to put different ICD 9 codes per procedure without creating multiple claims

2012-01-24T11:37:02-08:00

laura suggested:
Program currently when posting medical codes, the HCFA claim creates different claims if we do not put the Codes in the same order. We have codes that need to be on the same claim, but they use defferent ICD 9 codes. need this corrected.

Multiple Address Label Printing for PROFILES

2012-01-19T06:41:40-08:00

Anonymous suggested:
In Referrers there is the option to print multiple DDS address labels on one sheet, but this is not an option for Profiles. I'd like to be able to print address labels for different insurance companies using the same label sheet. I want the same pop up box that appears when printing referrer address labels on Profiles address labels.

Medical Claim Form [updated]

2012-01-18T08:29:20-08:00

Rhonda said:

I totally agree with you on this. I am so glad that we are not the only office that is having this problem. I could not imagine that we are the only ones in the country filing a medical claim correctly. The ONLY way I can do this is to print the claim form and make the corrections and mail the form. NOW the problem is that we are too large and have to send medicare claims electronically. I have now found out that OMS does not support electronic medical filing. (NOT that they would be sent correctly anyway) Norma has said that the correction to this problem will be resolved in the 14.0 version. UNFORTUNATELY we are only in the 12.0 and that is a little too far off for us. We are SERIOUSLY looking at other options. There are just way too many problems with this software. Please contact me if you can

Remove UCR column from printed treatment plans

2012-01-16T09:05:15-08:00

RRR suggested:
We want the ability to remove the ucr column on printed treatment plans. Currently we can remove the ucr column from the viewable treatment plan on the screen, but are unable to remove off the printed plan. if there could be a print default to remove that particular column, it would be very helpful for our practice.

More than 4 spaces per patient to enter insurance

2012-01-10T12:51:10-08:00

Sheila Ducholke suggested:
We need the option to attach more than 4 insurances to a patient.

since upgrade spacing between images and wording makes it hard to fit images where they were previously entered

2012-01-09T08:26:29-08:00

Lindsey suggested:
in the version prior to 12.6, we could enter an image into a letter after a sentence, and it would leave the image there without moving the sentence location up or down. in the 12.6 version, it adds many lines to the letter requiring 2 pages to print letter.

Medical Claim Form

2011-12-30T15:24:17-08:00

Sajata Strong suggested:
If a CPT code is performed multiple times, we should be able to reflect that on the CMS 1500 form. We should be able to list one procedure (CPT 21248 or CDT 6010) on the medical claim form (line 24D), the number of times it was done (line 24G), and the charges should be a multiple of the two (line 24F). I've made several calls and have been told this is the way the system was developed and that it is a programming issue.If a medical carrier pays the 1st line at 100 percent for an operation, and each subsequent line is paid at 50, we would lose a tremendous amount of money by itemizing 6 implants. The first would be paid at 100% and the subsequent 5 would be paid at 50%. We should be reimbursed at 100% for all 6. Please reformat the way the system pulls codes into the CMS 1500 form so we can maximize our reimbursement. This formatting error makes OMS Vision practically useless for printing medical claim forms. Has anyone figured a way around this?

Treatment plan separation [updated]

2011-12-30T14:37:23-08:00

On virtual scan forms for appointments, there are times when a patient has multiple treatment plans. However, when posting there is no way to mark as "Treatment Plan #1, #2, etc" without going to the clinical tab on patients record and changing each line individually. Would like to change directly on virtual scan form; i.e.: if the doctor routes up 2 different treatment plans, the first one for extraction(s) and then a second one for future implant placement should be able to change the "Treatment Plan#" accordingly prior to being posted. Form does show "Appt #" however does not change so listed as 2 separate treatments plans.

Sajata Strong said:

Our concern with using multiple treatment plans is that it can be easily missed that information was entered into treatment 1, 2 or 3. There should be some indicator that there are multiple treatment plans for a patient from the default screen. Am I missing something?

general tab allow scheduleing

2011-12-05T12:10:52-08:00

Northern VT Oral & Facial Surgery suggested:
It would be nice if we could set the security level for the "allow scheduling" box on the bottom right corner of the general tab of the patient info center. This way front desk would need to call financial department in order to schedule a past due account for more work.

scan forms in numerical order

2011-11-30T07:40:54-08:00

shannon suggested:
when adding/deleting items we would like the code to automatically appear in numerical order

Attaching registered file to pre-registration

2011-11-29T09:26:51-08:00

Northern VT Oral & Facial Surgery suggested:
When creating a new pre registration file it would be really nice if you could change the registered file attached to it in the event you pull in the wrong registered file. Right now you would need to delete and start over.

pre registration [updated]

2011-11-29T09:14:04-08:00

It would be nice if updating a patient's info in pre reg updated it in registered info and appointments as well and vice versa.

Northern VT Oral & Facial Surgery said:

Also when you make the appointment using the registered file the appointment does not show in pre registration.

pre registration

2011-11-29T09:10:28-08:00

Northern VT Oral & Facial Surgery suggested:
It would be nice if updating a patient's info in pre reg updated it in registered info and appointments as well and vice versa.

Print Narrative

2011-11-28T13:09:38-08:00

Desiree suggested:
Narratives are part of a patient's legal record and should be included in the EHR reports option.

Updating Scan Forms

2011-11-21T10:39:35-08:00

deb suggested:
When adding or deleting items from Scan Forms have the system automatically update Scan Forms attached to future appointments. We schedule several weeks out and have to delete and re-add scan forms to each existing appointment in order to have the updated form available. Very time consuming.

New Insertable Table

2011-11-21T10:28:19-08:00

deb suggested:
Add an additional "insertable table" in the word processor that allows you to pull data from the clinical tab into a letter. Currently the word processor only pulls from the register. We send pre treatment letters every day and have to enter implant sizes etc. manually.

CONVERT TO PATIENT BALANCE

2011-11-15T14:55:32-08:00

Valerie suggested:
REMOVE "CONVERT TO PATIENT BALANCE" FROM STATEMENT WHEN AUTO CONVERSION HAS OCCURED

move the birthdate in lookup

2011-11-04T14:15:25-07:00

Anonymous suggested:
I would like if in the existing patient look up screen if the birthdate of the patient was next to the patient name for easier identification. Please.

Open Claims

2011-11-01T10:47:21-07:00

South Shore Oral Surgery and Maxillofacial Surgery suggested:
It would be efficient to have a button to press to check on open claims. This button would intergrate with e-claims instead of having to run a report on all patients with open claims.

health history update

2011-10-26T09:56:34-07:00

Amanda suggested:
If we have changed our health history and a patient returns after a year, the health history update should be our most recent health history, not the old health history

treatment plan disclaimer

2011-10-26T09:19:00-07:00

Amanda suggested:
The ability to have different disclaimers on different treatment plans. Sedation, local, implant...

New patient asterisk on appointment book

2011-10-20T14:20:31-07:00

Kristan suggested:
When a new patient is scheduled, it would be very nice if there were an asterisk next to their name so it is easily visible by looking at the appointment book that it is a new patient.

MARKERS OR INDICATORS ON THE SCHEDULE FOR INSURANCE VERIFIED AND XRAYS RECEIVED

2011-09-08T11:45:40-07:00

Jenee Doucet suggested:
There are markers on the schedule for patient's with latex allgeries or when you receive the prothetics from a denta lab. It would be fabulous if there were indicators on the schedule that shows that the insurace has been verified and that xrays have been received.

put a box under medical history for blood thinners

2011-08-25T11:27:09-07:00

Print Insurance benefits

2011-08-24T15:38:54-07:00

Jenee Doucet suggested:
It would be fabulous if we could print the patient's insurace benefits.

Treatment plan separation [updated]

2011-08-24T15:35:25-07:00

Jenee Doucet said:

You can seperate the treatment plans into different options. At the top of the clinical tabe near the Medical History box there is a box that states "Show Treatment Plans" and a up and down arrow. The default is 0, but you can select 1, 2, 3, etc. When you are in that numbered treatment plan you can post that option into that numbered plan. You can also double click on the procedure and in the upper right select the treatment plan number as well.

HAVE CELL NUMBER IN PRE-REG

2011-08-19T09:47:38-07:00

Kristin suggested:
When creating a new patient account in pre-reg, there is an area to list Home, Work, or Fax number on the main screen. If you want to enter a cell phone number you have to click on the phone and do all that extra stuff to enter it. It would be better if the "Cell" option replaced the "Fax" option on the main screen. Patients almost always give us a cell phone number, but I have never known a patient to give us a fax number. Also in the Patient Info Center, it would be nice to have a way to mark which phone number is the patient's main phone number. Right now, we don't know which number is the best one to reach them at.

Truform and registration [updated]

2011-08-17T09:25:01-07:00

I would like to have the truform integrated into the registered patients. We have to register patients in order to gather information prior to the visit.

Anonymous said:

My staff has to take extra time to download the forms. Almost easier and cheaper to go back to paper forms!

Truform and registration

2011-08-17T09:24:20-07:00

Anonymous suggested:
I would like to have the truform integrated into the registered patients. We have to register patients in order to gather information prior to the visit.

Multiple Pages Medical Claim Forms Electronic [updated]

2011-08-16T11:38:32-07:00

Electronic medical claims that are more than one page need to have a way of saying continued in block 28 and the total being on the last page in block 28. Currently you can not do this and the claims are being processsed as two seperate claims. One claim may be processed a lot faster than the other one which causes delay when patients have a secondary insurance we need to file with and need all of the primary EOB to file it.

PunkyB said:

It is my understanding that nothing can be entered in column 28 except the dollar amount and that each according to the insurance companies must stand alone. You cannot total two pages together. If you need certain items billed together, a claim can be broken up two claims.

Remove -1-House Doctor

2011-08-09T07:00:55-07:00

Brooke suggested:
Option to remove the -1-House Doctor from system. We only have one doctor in our office so it is of no use. It just gets in the way when printing reports. Since it was added we have had more inaccuracies in reports. Also, randomly finance charges will go under the house doctor in production.

Allow for capitalization without a space between letters

2011-08-02T11:49:02-07:00

Mary at Dr. MacGregor's suggested:
When entering a name like MacDonald or O'Connor there is no space in the name. For instance with the auto capitalization the name MacDonald, the software doesn't allow you to make the D a capital without putting a space after the Mac. Please make this option available for proper spelling of last names.

Remove user -1 (house dr) from reports

2011-07-26T14:23:03-07:00

kristy suggested:
When printing the reports house dr -1 is on the reports and there is no way to delete it.

Be able to list other specialists in re-registration that the patient is also seeing

2011-07-26T11:39:45-07:00

Kristin suggested:
Right now in Pre-Reg, you can put the general dentist and the referring doctor, but if the general dentist is the referring doctor, it automatically fills their name in both spots, and there is no where to put an Endodontist or an Orthodontist that the patient is also seeing. We need this information to be able to call for xrays or send reports to and right now there is no where to put that information.

Software is slow and hangs when used by several users since upgrades. [updated]

2011-07-21T13:19:04-07:00

Software hangs and is slow to repsond in multiple fields since upgrades. Two differnet servers were tried and bothe experienced the same problem, so it is definitely a software problem.

LOOMS said:

We have also experienced this slowing since upgrading to OMS Vision v. 12 (currently v. 12.3.0). Just running on a server with no clients attached can be excruciatingly slow -- not uncommon for OMS Vision to take several minutes to launch.

Software is slow and hangs when used by several users since upgrades.

2011-07-19T04:58:14-07:00

Mitchell Magid suggested:
Software hangs and is slow to repsond in multiple fields since upgrades. Two differnet servers were tried and bothe experienced the same problem, so it is definitely a software problem.

create the ability for patients to check their balance and pay on line.

2011-07-14T11:26:09-07:00

Daniel Brunner DDS, MD suggested:
Send a secure email link to patients to log on and pay their bill electonically

Re-Design the Receipt

2011-07-13T11:25:23-07:00

Jenee Doucet suggested:
Our patient's get so confused by the reciept. Where Total would normally be, is where the Estimated Insurance Benefits remaining is. It would look better if the total balance on the account is at the bottom. The Estimated Insurance Max remaining should be towards the top. The charges, payments, and adjustments are fine in the middle.

Add allergies in to merge field for narratives to use for consult visits

2011-07-11T09:14:37-07:00

Mitchell Magid suggested:
SHould be able to pull the patient's allergies from the EHR in to Narratives as a merge field.

Have real time insurance verification and eligebility from within the software

2011-07-11T09:12:24-07:00

Mitchell Magid suggested:
You need to have realtime insurance verification and elegibility from within the software. Currently I have to use 2 other software companies to do dental and medical insurance verification.

Attach multiple narratives to one email

2011-07-07T08:42:46-07:00

HR-Dr.Sav/Raj suggested:
The doctors would like the ability to email more than one narrative to a referring doctor in one email. Right now they have to send each narrative as a separate email.

scheule: [updated]

2011-07-06T06:38:30-07:00

When printing the schedule we used to be able to print from 7-am to 5:30pm on 1 page. Most offices need this range, to allow for meetings before/after work. Now schedule with this same date range needs 2 pages. Please make it possible for the 7-5:30 range be printed on one page only

Angie said:

I have found that you have to go and move the schedule up!! It will then print on one page

Capitalize more than one letter

2011-06-23T15:12:22-07:00

HR-Dr.Sav/Raj suggested:
We need to be able to capitalize a letter OTHER THAN the first letter in names and addresses. For example, patients with hyphenated last names or names like O’Brien, McMillan, etc. Same with road names.

Black font on buttons

2011-06-22T11:35:19-07:00

HR-Dr.Sav/Raj suggested:
When exporting a report to Excel, a box pops up that says "Select Reports to Export, Filter or Sort", but if you're only exporting one report, that is the only report in the list and is atomatically highlighted, making the Export and Filter buttons grey with white font, so you can't read them and you don't know which one to click. Black font when that line is highlighted would actually be legible.